Privacy Policy
Last updated on July 13th, 2018
This Privacy Policy informs you how DEEP NATURE collects and uses your personal data. This policy supplements the information delivered when you fill out a form (account creation, subscription to our newsletter, etc.).
This Policy applies to data collected in our spas and thalassotherapy centers, on our websites, and by mail or telephone when you contact our Customer Service, as well as when using our sites or mobile applications.
This Privacy Policy is permanently accessible for you to read onwww.deepnature.fr. We may update it at any time. The latest update will appear on this page. We invite you to refer to this Policy regularly.
Please note that by using www.deepnature.com, you authorize us to collect, save, organize, store, use and/or transfer your personal data, in accordance with this Policy.
What data do we process?
- Identity data: title, surname, first name, address, date of birth...
- Contact details: address, phone number, e-mail address...
- Financial data: information about payment methods...
- Commercial data: customer number, purchase history, information about your customer account, advice on our products, responses to our satisfaction surveys, customer category...
- Health and well-being data: skin type, skin sensitivity, allergies, pregnancy, for the purpose of the care delivered in our spas.
- Technical data: connection data, browsing history, login and password...
- Data about your social network accounts: username, hashtag, post upload...
When may these data be collected?
These data are based on your interactions with our company:
- Visiting our website
- Creating a customer account on our website or in our spas
- Ordering online
- Subscribing to our newsletter
- Contacting our Customer Service
- Participating in contests, special events, satisfaction surveys
- Sharing content on social networks
- Agreeing that a third party transfers your data to us (co-registration for example)
You are informed whether it is mandatory or optional to communicate your data at the time of collection. Not communicating information deemed mandatory will prevent us from fulfilling your request. For example, your delivery address is required to deliver your order.
Why do we process your data?
For each data processing, we collect and use only the data that are relevant and necessary for its purpose.
Certain data are processed for performing a contract with you: order management, managing your requests.
Other data are used with your consent in order to improve customer relationship; your online experience when using our website; set up marketing operations; send you communications and commercial offers, as well as promotional events; carry out statistical analyses and satisfaction surveys; manage and publish customer reviews on our products.
How long is your personal information kept?
The time during which your data will be stored depends on the purpose they were collected for.
Who do we share your personal information with?
Unless you have given explicit consent for your data to be transmitted to our partners, the recipients of your personal data are DEEP NATURE, its service providers and subcontractors.
Data may also be transmitted to competent authorities, at their request, or in order to comply with other legal obligations.
We never sell, assign or give away your personal data to other companies for business purposes.
Will you receive commercial offers?
If you chose to receive our commercial offers by giving your email or ticking the box provided for this purpose, you will receive communications by email.
You remain free to object, at any time, to receiving these offers:
- by clicking on the unsubscribe link in each email,
- by sending an email to info@deepnature.fr
If you send an email, your request might take a longer time to be processed than direct un-subscription.
How do we protect your data?
We are committed to ensuring the security and privacy of your personal data by implementing the appropriate technical and organizational measures that prevent their loss, accidental destruction, misuse and any unauthorized access to them.
What are your rights and how to contact us?
In compliance with the applicable regulations, you have the rights of access, rectification, suppression and portability of your personal data, as well as the right to object to and restrict the way we process your data. You may withdraw your consent for future processing at any time. You may also provide guidance for the storage, suppression and disclosure of your personal data after you are deceased. For exercising these rights, you must send us a request along with a copy of your identity document bearing your signature:
- by e-mail to the following e-mail: info@deepnature.fr,
- by regular mail to the following address:
DEEP Nature
BP 100 - Chamonix Cedex 74403
You will be informed as soon as possible of the measures taken to process your request, and in any case within one month of receipt thereof. However, we remain free not to respond to requests that are manifestly unfounded or excessive.
If you have any questions or comments regarding the processing of your personal data, please contact us at the following address: info@deepnature.fr.
Information about you is intended for our company DEEP NATURE to send you DEEP NATURE offers, news, and deals. In compliance with the data protection act (loi Informatique & Libertés) of January 6, 1978, you may ask to access or correct your personal information, or object to receiving DEEP NATURE emails by writing to info@deepnature.fr.
What is a cookie?
Cookies are files stored on the hard drive of your computer when you first visit a website. They act as a "unique user ID" which enables us to recognize you on subsequent visits to the website.
Most websites, including www.deepnature.fr, use cookies in order to improve your user experience and make each visit as interesting as possible throughout the period of validity of the cookie.
Cookies are not active files, and therefore do not carry viruses. You can change the settings of your computer in order to be warned each time you receive cookies, and choose to disable them. You can make these changes through your browser. To learn more about the current Cookie Policy and the use of cookies, go to www.allaboutcookies.org
How does Deep Nature use cookies?
In order to improve the website www.deepnature.fr, we use cookies, including, but not restricted to, session cookies, that enable you to access your user account. Certain cookies are necessary to provide a customer basket, others are required for audience measurements and for establishing statistics on how frequently the website is visited, and how users navigate through the website. These statistics are completely anonymous. They provide information on the most visited pages, the browsers used, and the number of visits, or their geographical location.
What are the functionalities of the different cookies?
Session cookies
Session cookies make it possible to track your movements from one page to another so that you are not asked for the same information you already provided.
Period of validity: browser session.
Authentication cookies
They are activated each time you visit the website that created them. They keep record of the browsing preferences you configured during a previous visit (language, username and password), thus facilitating your future visits.
Period of validity: the maximum validity period is 13 months.
Shopping cart cookies
These cookies enable us to remember the items you put in your shopping cart.
Period of validity: browser session.
Audience measurement cookies:
Audience measurement cookies are used to collect information about the navigation, visits, and visitors traffic on our website.
Period of validity: the maximum validity period is 13 months.
Disabling cookies in your browser
You can at any time choose to disable cookies via the settings of your browser. We remind you, however, that disabling of all cookies will prevent you from using our website under normal conditions, with the exception of basic functions. You can find instructions on how to proceed by visiting the websites below, according to your browser.
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-9
Safari : https://support.apple.com/kb/PH17191?locale=fr_FR&viewlocale=en_EN
iOS : https://support.apple.com/en-us/HT201265
Android: https://www.wikihow.com/Disable-Cookies#Android_Devices
BlackBerry : http://www.allaboutcookies.org/mobile/blackberry-Z10.html
Windows Phone: https://support.microsoft.com/en-us/help/11696/windows-phone-7
